Terms of Service

Effective Date: March 21, 2026  |  Last Updated: March 21, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at punchs-pizza.digital (the "Website"), as well as any related services, features, content, applications, or functionalities provided by Punch Pizza (collectively, the "Services").

By visiting our Website, creating an account, placing an order, subscribing to our newsletter, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. Your continued use of the Website after any modifications to these Terms constitutes your acceptance of the updated Terms.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" or "your" shall refer to both you individually and the entity you represent.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use our Services. By using the Website, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time.

2. Description of Services

Punch Pizza is a food service business operating in the United States. Our Services include, but are not limited to:

• Online ordering of pizza and other food and beverage items for delivery and/or pickup;
• Display of menus, pricing, nutritional information, and promotional offers;
• Customer account creation and management;
• Processing of payments for orders placed through the Website;
• Customer support and communications regarding orders and inquiries;
• Loyalty programs, discount codes, or promotional campaigns (when available);
• Newsletter and marketing communications (with your consent where required by law);
• Catering inquiry submissions and event-related food service requests.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, for any reason, including but not limited to maintenance, updates, or business decisions. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Our Services are intended solely for personal, non-commercial use unless expressly agreed otherwise in writing. The availability of menu items, pricing, delivery zones, and hours of operation may vary and are subject to change without prior notice.

3. Account Registration and User Obligations

3.1 Account Creation

Some features of our Website may require you to register for an account. When creating an account, you agree to provide accurate, current, and complete information and to update such information as necessary to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials, including your password. You agree not to share your account credentials with any third party and to notify us immediately at [email protected] if you suspect any unauthorized use of your account.

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that the information you have provided is inaccurate, false, or incomplete, or that your account has been used in violation of these Terms.

3.2 General User Obligations

By using our Services, you agree to:

• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Services;
• Provide accurate delivery addresses, contact information, and payment details when placing an order;
• Be present at the designated delivery address or arrange for an authorized adult representative to accept your delivery;
• Review your order carefully before submission, as errors in orders once submitted may not be correctable;
• Use the Website and Services only for lawful purposes and in a manner consistent with these Terms;
• Treat our staff, drivers, and representatives with respect at all times.

3.3 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using our Website or Services:

• Using the Website for any unlawful, fraudulent, or deceptive purpose, including but not limited to submitting false orders, chargebacks without basis, or fraudulent payment information;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Harvesting, scraping, data-mining, or otherwise collecting information from the Website through automated means without our express written consent;
• Attempting to gain unauthorized access to any portion of the Website, user accounts, computer systems, or networks connected to our Services;
• Uploading, transmitting, or distributing any malicious code, viruses, worms, Trojan horses, or other harmful software;
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein;
• Reverse engineering, decompiling, or disassembling any software or technology associated with our Website;
• Using the Website to send unsolicited communications (spam) or to engage in any form of commercial solicitation without our prior written consent;
• Reproducing, duplicating, copying, selling, or reselling any part of our Services without express written authorization from us;
• Posting, submitting, or transmitting any content that is defamatory, obscene, abusive, threatening, harassing, racially discriminatory, or otherwise objectionable;
• Engaging in any activity that could damage, disable, overburden, or impair our servers or networks.

Violation of these prohibitions may result in immediate termination of your account, cancellation of your orders, and, where appropriate, referral to law enforcement authorities.

4. Ordering, Pricing, and Payment Terms

4.1 Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase the food and/or beverage items you have selected at the listed price. All orders are subject to acceptance by Punch Pizza. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, unavailability of items, errors in pricing or product descriptions, or suspected fraudulent activity. You will be notified promptly in such cases, and any charges already processed will be refunded.

Order confirmation does not guarantee availability. In the event that an item becomes unavailable after your order is confirmed, we will contact you to offer a substitute or issue a refund for the unavailable item.

4.2 Pricing

All prices displayed on our Website are listed in United States Dollars (USD) and are subject to applicable taxes and fees. Prices are subject to change without prior notice. Promotional pricing, discount codes, and limited-time offers are subject to their own specific terms and conditions and may be withdrawn at any time. We are not responsible for typographical errors in pricing. In the event of a pricing error, we reserve the right to cancel the order and notify you accordingly.

4.3 Payment Processing

We accept various forms of payment as indicated on our Website at the time of checkout. By providing your payment information, you authorize us (or our third-party payment processors) to charge the applicable fees for your order. You represent and warrant that you are the authorized user of the payment method you provide and that the information you submit is accurate and complete.

Payment processing is conducted by third-party service providers. We do not store your full credit card or debit card details on our servers. These third-party processors operate under their own privacy and security policies, and we encourage you to review them.

4.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if you receive an incorrect order, a significantly incomplete order, or food that fails to meet reasonable quality standards, please contact us at [email protected] within a reasonable time of receipt (generally within 24 hours) and we will work to resolve the issue, which may include a replacement, store credit, or refund at our discretion.

Once an order has been prepared or is in transit, cancellation may not be possible. Please contact us as soon as possible if you need to cancel an order.

5. Delivery Terms

Delivery times are estimates only and are not guaranteed. Delivery availability is subject to geographic limitations, and we reserve the right to modify our delivery zones at any time. Punch Pizza shall not be held liable for delays in delivery caused by factors outside of our reasonable control, including but not limited to traffic conditions, inclement weather, natural disasters, or third-party delivery partner delays.

You are responsible for ensuring that the delivery address you provide is accurate and accessible. If delivery is unable to be completed due to an incorrect address or no one being available to receive the order, we may not be able to issue a refund. Any additional costs incurred due to redelivery attempts may be charged to you.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall look and feel of the Website (collectively, "Content"), is the exclusive property of Punch Pizza or its content suppliers and is protected by United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

The Punch Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Punch Pizza. You may not use any of these marks without our prior written consent. All other trademarks, service marks, and logos used on the Website are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in accordance with these Terms. This license does not include any right to:

• Reproduce, distribute, display, or create derivative works from the Content;
• Use data mining, robots, or similar data gathering and extraction tools;
• Download or copy account information for the benefit of any third party;
• Use the Content for any commercial purpose without our express written consent.

Any unauthorized use of the Content terminates the license granted herein and may subject you to civil and criminal liability under applicable laws.

7. User-Generated Content

If you submit reviews, comments, feedback, photographs, or other content to our Website or through social media channels associated with Punch Pizza ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe or violate the rights of any third party, including intellectual property rights, privacy rights, or any applicable laws. We reserve the right to remove any User Content at our sole discretion without notice.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Punch Pizza. We provide these links solely for your convenience and information. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. The inclusion of any link does not imply endorsement of the linked website or service by Punch Pizza. We encourage you to review the terms and privacy policies of any third-party websites you visit.

9. Disclaimers — Services Provided "As Is"

Nutritional information, allergen data, and ingredient details provided on our Website are for general informational purposes only and may not be fully accurate due to variations in product preparation, supplier changes, and other factors. If you have food allergies, dietary restrictions, or specific health requirements, we strongly encourage you to contact us directly before placing an order. Punch Pizza is not responsible for any adverse reactions or health issues resulting from consumption of our products.

10. Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or Services in a manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or rights of publicity;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence or willful misconduct.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

12. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to these Terms or your use of our Services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Punch Pizza operates, without regard to its conflict of law provisions.

For purposes of federal law compliance, these Terms are subject to applicable federal regulations, including those enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45 et seq.) regarding unfair or deceptive acts or practices in commerce. To the extent our operations and customer data involve California residents, we acknowledge and comply with the applicable provisions of the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

You agree that any legal action or proceeding arising out of or related to these Terms or your use of the Services shall be brought exclusively in the federal or state courts located within the jurisdiction where Punch Pizza's principal place of business is located. You hereby consent to personal jurisdiction and venue in such courts and waive any objection to such jurisdiction or venue.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services ("Dispute") informally by contacting us at [email protected]. We will make reasonable efforts to resolve the Dispute informally within thirty (30) days of your initial contact. If the Dispute is not resolved informally within that period, either party may pursue the formal dispute resolution procedures outlined below.

13.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ANY AND ALL DISPUTES, CONTROVERSIES, OR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR YOUR USE OF THE SERVICES, SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA) COMMERCIAL ARBITRATION RULES, AS AMENDED FROM TIME TO TIME. THE ARBITRATION SHALL BE CONDUCTED IN THE ENGLISH LANGUAGE AND SHALL TAKE PLACE IN THE UNITED STATES.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator shall have authority to award any remedy available at law or in equity, except that the arbitrator may not award relief in excess of or contrary to the limitations set forth in these Terms.

13.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable, then the entirety of the arbitration agreement in this Section shall be null and void.

13.4 Jury Trial Waiver

TO THE EXTENT ANY DISPUTE IS NOT SUBJECT TO ARBITRATION, YOU AND PUNCH PIZZA HEREBY IRREVOCABLY WAIVE ALL RIGHTS TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or Services or maintain an account with us.

We reserve the right, in our sole discretion, to suspend or terminate your access to the Website and Services, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Requests by law enforcement or other government authorities;
• Unexpected technical or security issues;
• Extended periods of inactivity;
• Discontinuation or material modification of the Services.

You may terminate your account at any time by contacting us at [email protected]. Upon termination of your account, your right to use the Services will immediately cease.

All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

15. Changes to These Terms

We reserve the right to modify, revise, update, or replace these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may also notify you by sending an email to the address associated with your account or by prominently posting a notice on our Website.

Your continued use of the Website or Services after the effective date of any revised Terms constitutes your binding acceptance of those changes. It is your responsibility to check this page periodically for updates. If you do not agree to the revised Terms, you must stop using the Website and Services and, if applicable, close your account.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Punch Pizza regarding your use of the Website and Services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Punch Pizza regarding the subject matter hereof.

No waiver by Punch Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Punch Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, acts of war or terrorism, strikes or labor disputes, government orders or regulations, power outages, internet service disruptions, or supply chain failures. In such events, our obligations under these Terms shall be suspended for the duration of the force majeure event, and we shall use commercially reasonable efforts to resume performance as soon as practicable.

19. No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Punch Pizza. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

20. Electronic Communications and Notices

By using our Website, you consent to receiving electronic communications from us, including but not limited to emails, order confirmations, and notices regarding changes to our policies. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Any notices you provide to us must be sent in writing to [email protected]. Notices will be deemed received on the date the email is sent, provided no error or bounce-back message is received.

21. Accessibility

Punch Pizza is committed to making our Website accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including those outlined in the Americans with Disabilities Act (ADA). If you experience any difficulty accessing any part of our Website or Services, please contact us at [email protected] and we will make reasonable efforts to assist you.

22. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to report a potential violation of these Terms, please do not hesitate to contact us using the information below: